fb009 Privacy Policy

1. About This Policy

This Privacy Policy describes how fb009 ("the Platform," "we," "us," or "our") collects, uses, stores, and discloses personal information relating to individuals ("Players," "you," or "your") who access or use the fb009 online gaming platform available at fb009.vip.

This Policy applies to all personal data processed by fb009 in connection with the provision of its services, including account registration, identity verification, payment processing, gameplay, customer support, and marketing communications where consented to.

fb009 operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR regulations governing licensed online gaming operators. By registering or using fb009, you acknowledge you have read and understood this Privacy Policy.

2. Data We Collect

fb009 collects personal data through various interactions with the Platform. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Email address
• Mobile number (including GCash-registered numbers)
• Residential address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued ID (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys national ID)
• Proof of address documentation
• Proof of ownership of payment methods (e.g., GCash account screenshot, bank statement)
• Selfie or video verification where required

2.3 Transaction Data

• Deposit and withdrawal amounts, timestamps, and payment method references
• GCash, Maya, BPI, BDO, and Metrobank transaction reference numbers
• Account balance history

2.4 Gameplay Data

• Game sessions, wager amounts, win/loss records
• Game preferences and activity history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical Data

• IP address and device identifiers
• Browser type and version
• Operating system
• Login timestamps and session duration
• Cookies and similar tracking data (see Section 6)

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaint submissions, and survey responses

3. How We Use Your Data

fb009 processes personal data for the following purposes:

• Account creation and management: To register your fb009 account, authenticate your identity at login, and maintain your account in good standing.
• Age and identity verification: To confirm you meet the 21+ age requirement and to conduct KYC checks as required by PAGCOR and Philippine anti-money laundering laws.
• Payment processing: To process deposits and withdrawals via GCash, Maya, and bank transfer channels, and to maintain transaction records.
• Platform delivery: To provide access to games, process wagers, calculate and credit winnings, and administer bonuses and promotions in accordance with applicable terms.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with account-related issues.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and violations of our Terms and Conditions.
• Legal and regulatory compliance: To meet our obligations under Philippine law, PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, and any lawful requests from competent authorities.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behavior and to administer responsible gaming tools you have activated on your account.
• Marketing communications: To send promotional offers and platform updates where you have given explicit consent. You may withdraw consent to marketing communications at any time.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, fb009 processes personal data on the following legal bases:

• Performance of a contract: Processing necessary to fulfill our obligations to you under the fb009 Terms and Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine law, PAGCOR licensing conditions, AMLA obligations, and lawful orders from government authorities.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where your consent has been explicitly obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

fb009 does not sell, rent, or trade personal data. We may disclose personal data to the following categories of recipients:

• Payment service providers: GCash (G-Xchange Inc.), Maya (Voyager Innovations Inc.), BPI, BDO, Metrobank, and other payment processors, solely to process transactions you have authorized.
• Game content providers: Third-party software providers supplying games available on fb009, where data sharing is necessary for game functionality and RNG certification purposes.
• KYC and fraud prevention partners: Identity verification service providers operating under binding data processing agreements with fb009.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, and courts, where disclosure is required by law or valid legal process.
• Professional advisors: Legal counsel, auditors, and accountants, under applicable professional confidentiality obligations.

All third-party recipients are required to process personal data only for the specified purpose and in accordance with data protection standards consistent with the Data Privacy Act of 2012.

6. Cookies and Tracking Technologies

fb009 uses cookies and similar tracking technologies to operate the Platform and improve your experience. Categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function — including session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations to personalize your experience.
• Analytics cookies: Collect anonymized usage data to help fb009 understand how players interact with the Platform and identify areas for improvement. This data does not identify individual players.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional communications. You may withdraw consent via your browser settings or by contacting fb009 support.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of fb009.

7. Data Retention

fb009 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following:

• Active accounts: Data is retained for the duration of your account's active period and for a minimum of five (5) years after account closure, in compliance with AMLA record-keeping requirements applicable to gaming operators.
• Transaction records: Payment and wagering transaction records are retained for a minimum of five (5) years from the date of transaction, as required by Philippine financial record-keeping law.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following account closure or last transaction, whichever is later.
• Support communications: Customer support records are retained for two (2) years from the date of resolution.
• Marketing consent records: Retained for the duration of the marketing relationship and for one (1) year following withdrawal of consent, for proof-of-consent purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with fb009's data destruction procedures.

8. Data Security

fb009 implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and fb009 servers.
• Encryption of stored sensitive data, including payment credentials and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability management.
• Two-factor authentication available and encouraged for all player accounts.
• Incident response procedures for timely detection and response to data security events.

While fb009 takes all reasonable steps to protect personal data, no system is entirely immune from security risks. Players are encouraged to use strong, unique passwords and enable 2FA on their fb009 accounts as a first line of defence.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by fb009:

• Right to be informed: You have the right to know what personal data fb009 holds about you and how it is processed.
• Right of access: You may request a copy of the personal data fb009 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
• Right to object: You may object to certain forms of processing, including direct marketing and processing based on legitimate interests.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to file a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact fb009 customer support. fb009 will respond to verifiable requests within thirty (30) days as required by applicable law.

10. Children and Minors

fb009 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly restricted to adults who are 21 years of age or older, in accordance with PAGCOR regulations. If fb009 becomes aware that personal data has been collected from a person under 21 without verified parental consent and age confirmation, that data will be deleted immediately and the associated account will be permanently closed.

If you believe a minor has registered on fb009, please contact support immediately so the matter can be addressed promptly.

11. Cross-Border Data Transfers

Some of fb009's service providers and game content partners may be located outside the Philippines. Where personal data is transferred to entities in other countries, fb009 ensures that appropriate safeguards are in place — including contractual protections consistent with the requirements of the Data Privacy Act — to maintain the level of data protection applicable under Philippine law. fb009 does not transfer personal data to jurisdictions with materially inadequate data protection standards without such safeguards in place.

12. Updates to This Policy

fb009 reserves the right to update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, or our data processing practices. Material updates will be communicated to registered players via email notification or a prominent notice on the Platform prior to taking effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of fb009 following any update constitutes acceptance of the revised Privacy Policy. We encourage players to review this Policy periodically.

13. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or fb009's handling of your personal data, please contact the fb009 Data Privacy Officer through:

• Live Chat: Available 24/7 on the fb009 platform — the fastest way to reach support.
• Email: Contact details are available in the footer of fb009.vip. All privacy-related emails are handled by the designated Data Privacy Officer.

fb009 will acknowledge privacy-related inquiries within two (2) Philippine business days and will aim to resolve substantive requests within thirty (30) days. Where a request requires more time due to complexity, fb009 will notify you of the extended timeline.

If you are not satisfied with fb009's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.